Are both the Hot and Cold Water supply lines completely turned on?

Check that the water supply is turned on to the washer. Check that both the hot and cold water supplies are entirely opened. Both must be connected for the appliance to operate correctly.  Check that the inlet hoses are not twisted or kinked in any way. 

Is the drain hose correctly installed? 

Check drain hose for proper installation. 

• Use the U-shaped drain hose form on the drain hose and securely attach to drainpipe (standpipe) or tub. 
• Check that only 4.5" (113 mm) of the drain hose is in the drainpipe (standpipe) or sink, as per the picture below.  Do not tape over the drain opening.  

• The drainpipe (standpipe) height requirements minimum is 39 inches (99 cm) from the floor. If your drainpipe is not 39 inches in height, you will need to contact a plumber to correct. If the drain hose is not high enough, the incoming water will siphon out, and the sensors will detect that there is not enough water in the washer.
• Make sure the drain hose is not kinked or clogged. Straighten the hose for adequate water flow. Remove any blockage from the drainpipe of a utility sink.  

CLICK HERE for more information on how to install the drain hose

Are the water inlet hoses kinked?

Check for any kinks in inlet hoses, which can restrict water flow.

CLICK HERE for more information on the water supply

Are you using an Anti-flood device or controls?

Whirlpool recommends that appliances be directly connected to the water supply for optimum machine performance. Using anti-flood devices can reduce the water pressure and amount of water entering the appliance.

CLICK HERE for more information on the use of flood safe devices