Is there anything blocking the latch?
Ensure the door latch is not blocked. Below are some everyday items that may prevent the washer from latching:
- Packing and/or shipping material
- Item or clothing
Does the lock need to be cleaned?
Verify that there is nothing blocking the door and the lock mechanism. Always clean the door area for soap build-up.
If you are still experiencing concern, cycle power to the washer. Disconnect power for 30 seconds and plug back in.
Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
Interested in purchasing an Extended Service Plan?
Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.