Is the button being held long enough?

If the controls are not responding, try holding the selection for a second longer.

Is your finger centered over the button?

Ensure your finger is centered over the button for the best responsiveness. 

Does the area need to be cleaned?

Contamination on keys (example - Food, water, or other types of build-up) may hinder the controls' responsiveness. Thoroughly clean the area with soap and water and dry with a microfiber towel.
NOTE: Use the control lock to avoid accidental turn on while cleaning.

Is the correct cookware being used?

Only use pots and pans made from ferromagnetic material which are suitable for use with induction cooktop:

• Enameled steel
• Cast iron
• Stainless steel designed for induction cooking

To determine whether a pot is suitable, a magnet may be used to check whether pots are magnetic. The quality and the structure of the pot base can alter cooking performance. Some indications for the base's diameter do not correspond to the actual diameter of the ferromagnetic surface. Some pots and pans have only a part of the bottom in a ferromagnetic material, with parts in another material that is not suitable for induction cooking. These areas may heat up at different levels or lower temperatures. In certain cases, where the bottom is made mainly of non-ferromagnetic materials, the cooktop might not recognize the pan and, therefore, not switch on the cooking zone.

Non-ferromagnetic materials will not work with induction cooking. Non-ferromagnetic materials include:

• Stainless steel
• Glass
• Ceramic
• Copper or aluminum

CLICK HERE for more information on Induction Cookware.

Is the pot the correct size?

To ensure that the cooktop functions properly, use pots of suitable minimum diameter. Always use the cooking zone that best corresponds to the minimum diameter of the bottom of the pot. Place the pot making sure it is well centered on the cooking zone in use. It is recommended not to use pots that exceed the perimeter of the cooking zone in use.

Is the “Key Lock” Cooktop Lockout set?

To lock the settings and prevent it from being switched on unintentionally, press and hold the “Key Lock” button for 3 seconds. A beep and a warning light above the symbol indicate that this function has been activated. The control panel is locked except “ON/OFF” of each cooking zone. To unlock the controls, repeat the activation procedure.

Have you reset the power?

• Power range down by turning off the circuit breaker(s) for one (1) minute.
• Power range up by turning on the circuit breaker(s).
• Verify the cooktop operates.